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Showing posts from June, 2012

What happens when you report abuse on Facebook?

If you encounter abusive content on Facebook, do you press the "Report abuse" button? Facebook has lifted the veil on the processes it puts into action when one of its 900 million users reports abuse on the site, in a post the Facebook Safety Group published earlier this week. Facebook has four teams who deal with abuse reports on the social network. The Safety Team deals with violent and harmful behaviour, Hate and Harrassmen t tackle hate speech, the Abusive Content Team handle scams, spam and sexually explicit content, and finally the Access Team assist users when their accounts are hacked or impersonated by imposters. Clearly it's important that Facebook is on top of issues like this 24 hours a day, and so the company has based its support teams in four locations worldwide - in the United States, staff are based in Menlo Park, California and Austin, Texas. For coverage of other timezones, there are also teams operating in Dublin and Hyderabad in India. Acc...